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Privacy Policy

AP Car Spa (“we”, “us”, or “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or interact with us online or in person.
By using our website, booking a service, or providing personal information to us, you agree to the practices described in this Privacy Policy.


1. Information We Collect
We may collect and process the following types of personal data:
1.1 Information You Provide Directly

  • Name

  • Phone number

  • Email address

  • Billing address

  • Vehicle details

  • Booking information (date, time, service type)

  • Payment information (processed securely through third-party platforms like SumUp we do not store card details)

 

1.2 Automatically Collected Information
When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

  • Pages visited and time spent on the site

 

1.3 Communications
Any messages, email correspondence, or enquiry form submissions.


2. How We Use Your Information
We use your personal data for the following purposes:

  • To process bookings and provide services

  • To contact you regarding your appointment

  • To manage payments and deposits

  • To respond to enquiries or customer service requests

  • To improve our website, services, and user experience

  • To send service-related updates or confirmations

  • For internal record keeping and administration

  • To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

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3. Legal Basis for Processing (UK GDPR)
We process your personal information based on the following:

  • Contractual necessity: To fulfil bookings and provide the service you requested

  • Legitimate interests: Improving services, ensuring security, and responding to enquiries

  • Consent: When you opt-in to receive marketing communications

  • Legal obligation: To comply with UK laws and tax/accounting requirements

  • ​

4. Payment Information
Payments made through our booking system or SumUp are securely handled by trusted third-party payment processors.
AP Car Spa does not store or have access to your full card details.


5. Sharing Your Information
We may share your data only in the following limited circumstances:

  • Trusted service providers who assist with bookings, payment processing, website hosting, or email services (all GDPR-compliant)

  • Legal authorities if required by law

  • Professional advisers (accountants, legal advisers) for business compliance

We will never share your data for marketing purposes without your explicit consent.
6. Data Retention
We retain personal data only for as long as necessary to:

  • Provide our services

  • Meet legal, tax, or reporting requirements

  • Resolve disputes or enforce our agreements

Typically, booking and invoice records are kept for 6 years, as required under UK law.

7. Cookies
Our website may use cookies to:

  • Improve functionality

  • Analyse website performance

  • Personalise user experience

You can adjust your browser settings to refuse cookies, but this may impact website performance.

8. Security of Your Data
We take reasonable technical and organisational measures to protect your data against:

  • Loss

  • Misuse

  • Unauthorised access

  • Alteration or disclosure

However, no online system is fully secure, and we cannot guarantee absolute protection.

9. Your Rights Under UK GDPR
You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your data (subject to legal retention requirements)

  • Object to or restrict certain processing activities

  • Request a copy of your data in a portable format

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us using the details below.

10. Third-Party Links
Our website may contain links to external sites.
We are not responsible for the content or privacy practices of third-party websites.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised "Last Updated" date.
Continued use of our website or services indicates acceptance of the updated policy.

12. Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact us:

 

Email:
contact@apcarspa.co.uk
accounts@apcarspa.co.uk


Business Address:
Chelsea London Car Park
Edith Grove
London
SW10 0ED


Phone:
T: +44 (0)20 3960 2476
M: +44 (0)730 986 3443

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